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Lakoda Inspirations

Veteran Expresses Thoughts Through Poetry

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FAQ
Think of the questions your customers ask most frequently and write them here along with the answers.



 
A: FAQ is an acronym for "frequently asked questions."

Q: When will I receive my order?

 

A:  Once your order has been submitted, it will be processed the following business day.  Your order will then be shipped within 3 business days.  For example: if you order on a Friday, your order will ship by Wednesday of the following week.  We ship all orders via the U. S. Postal Service with Delivery Confirmation.  Once your order has been shipped, you will receive an email notification including a tracking number so that you can view your estimated delivery date.  Any international or Canada orders will be shipped via global Priority or Airmail.  You will receive shipping verification.


A:  If you order online, you will receive an email notification from topper1_72@att.net.


 

A:  By email.

 

Q:  What if there is a question about my order?

A:  We will email you if there are any questions regarding your order.  Make sure you specify quantity, size(s), correct ship To Address, YOUR EMAIL ADDRESS contact, etc. so that your order will not be delayed.  If you have questions you can email topper1_72@att.net about your order for fast response. 

Q:  Can I phone my order or call in questions?

 

A:  We do not offer a phone number for ordering or checking on orders.  Our mail order service is operated through mail and internet orders.  Contacting us by phone will actually be counter-productive to you because the people you need to speak to are not usually at the location you are calling and messages have to be left.  Communications are best handled via email (quickest).

 

Q:  Can I place an online order without a credit card?

 

A:  No.  Orders placed online without payment are voided.  if you are unable to make payment by credit card, you can mail your order to us with a cashier’s check or money order with the Mail Order Formfound at the top of the store page.

 

 


 

A:  No.  The majority of the inspirational writings are shipped from one location whereas some of the novelty ceramic or candle items are shipped from a different location.  All returned items can be forwarded to the address below with the Merchandise Return Form.  

 

Q: What if I need to return my order?

 

A:  All autographed poems to a specific individual are non-returnable unless damaged in shipment.  If damaged in shipment, notify postal carrier you are refusing the package and return it unopened for a replacement.  Once the damage article is received unopened a replacement will be sent out.  If there is a problem with your order or you need to exchange it for a different size, print a copy of the Merchandise Return Form and return that completed form with the merchandise to:  

Lakoda Inspirations

1508 N. Baltimore Ave.

Derby, Ks 67037-3008

 

 

To avoid restocking fees, you must return your order within 30 days from the time your received your order.

 

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